Privacy policy

Privacy Policy

Please Note: You consent to receive marketing communications from B2B Professionals Pty Ltd (T/A Rebate Central and Suntick Solar) about energy-efficient products and services under government incentives or rebates for homes and businesses offered by Smart Energy Technologies. These may include calls, emails, SMS, and on-site assessments for up to 3 months. You can withdraw my consent anytime via written or verbal request.

At SunTick Solar, we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with Australian privacy laws.

 
1. Collection of Personal Information
We collect personal information that is necessary to provide you with efficient and tailored services. This may include (but is not limited to):

Full name
Contact details (email, phone number)
Residential or business address
Payment and billing information

We collect this information through:

• Online forms on our website
• Email and phone communications
• Customer service interactions
   
  2. Use of Personal Information
  Your personal information is used solely for legitimate business purposes, including:

Processing orders and applications
Managing billing and payment processes
Responding to enquiries or support requests
Delivering service updates, product information, or promotional offers relevant to you

This information allows us to effectively deliver our solar PV systems, air conditioning installations, and government rebate services.

 
3. Disclosure of Personal Information
We respect your privacy and do not sell or trade your personal information to third parties for marketing purposes without your explicit consent.

Your information may be disclosed:

To trusted partners who assist in service delivery (e.g. installers, logistics, or rebate processing teams)
When required by law, regulation, or legal process
All third-party providers are obligated to handle your data in accordance with strict privacy standards.

 
4. Data Security
SunTick Solar employs advanced security measures to safeguard your information from unauthorised access, alteration, or disclosure.

Data is stored securely within Australia
Encryption and secure servers are used for digital storage and transactions
Please note: While we strive to ensure complete security, no internet transmission can be guaranteed to be 100% secure.

 
5. Access and Correction of Personal Information
You have the right to access and request correction of any personal information we hold about you.

If you wish to:

Review or update your details
Ask questions about how your data is used
Report a concern about your privacy

Please contact our customer support team. We will respond promptly to assist you.

 
6. Updates to This Policy
Our Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements.

We encourage you to review this page regularly to stay informed about how we protect your information. Any changes will be posted here with the updated effective date.

 
Last Updated: 06 April 2025